Shipping & Returns
DELIVERY INFORMATION
Delivery fee is based on your order and is free on orders over £150. Delivery takes up to 4 business days once dispatched and is sent by either Royal Mail, Yodel, UK Mail or DPD.
Delivery is to mainland England, Scotland, Wales, Northern Ireland, Southern Ireland, Isle of Man, highlands and islands.
We aim to despatch orders within 2 business days, however in busy periods this can take longer. We will notify you immediately of any delays to your order.
Payment is taken in full prior to orders being dispatched.
RIGHT OF CANCELLATION
The United Kingdom’s Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day after your order has been placed. You do not need to give us any reason for cancellation. If you wish to cancel your order please email us: info@lumiescents.co.uk or call us: 0141 354 8877 (Mon – Sat, 10am-5pm) with details of your cancellation.
If you have already received the products they must be in an unused and as New condition, you must carefully repackage and return them to us at the returns address shown below. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products once we have received and checked that they are in a re-saleable condition. We will not refund any postage costs incurred. If the item(s) are not in a re-saleable condition they will be returned to you and no refund will be issued.
DAMAGED GOODS
We will take great care to ensure that you receive your goods in perfect condition and that they are in good working order. However, if your goods are damaged or faulty, please email: info@lumiescents.co.uk within 3 working days of receipt of your order. We will either replace the goods or arrange a refund as appropriate. We will also pay you the cost of the return postage. Upon contact we will issue you a returns number (which you will need to include in the package) and instructions on how to return the goods to us. You will need to obtain a proof of posting certificate from your Post Office for us to be able to refund your postage costs.
RETURN ADDRESS
Lumiescents Ltd
272 Bath Street
Glasgow
G2 4JR
For all goods returned, we recommend that you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery) as you will be responsible for the goods until they are received by us.